A custom photo ring featuring a picture of you and your partner in durable copper and resin, so your love stays close every day.

Material: Copper, Resin

Shipping Policy

At Kahani, we ensure that all orders are dispatched within 2-5 business days. Standard shipping typically takes 5-12 business days for delivery, while express shipping offers faster delivery within 5–8 business days. Please note that shipping times begin when the package is dispatched and exclude customs clearance or processing delays. For made-to-order customized pieces, handling times are longer, as each piece is carefully hand-crafted by artisans, resulting in extended delivery times. In rare cases, delivery may take 16–20 business days due to unforeseen circumstances, but such delays are highly uncommon. During periods of high order volumes, there may be slight delays, and we will notify you promptly via email or phone if your shipment is significantly delayed. Standard shipping is $5.00 USD, but we do offer an priority processing option for $8. If an order exceeds the $55 value, customers are rewarded with free shipping.

To track your order, simply go to the 'Track Order' page on our website, which will redirect you to ParcelsApp. Alternatively, you can go directly to ParcelsApp and enter your tracking number there. While Kahani is not affiliated with ParcelsApp, many of our customers find it efficiently tracks our orders, providing an easy way to follow your order's journey to you. While we try to provide websites that do not have intrusive ads, we cannot always guarantee the websites will not update their platforms. For reference, you will never have to pay to track your order—just refrain from clicking on ads, popups, etc. Never pay someone to track your shipment; we are not affiliated with those services, and we do not profit from you tracking your order.

Please be aware that Kahani is not liable for incorrect shipping addresses provided at the time of order or for rejected deliveries. If an order is not delivered due to an incorrect address or if it is rejected, the responsibility lies with the customer.

Additionally, if a package is marked as delivered but has not been received, it is the customer's responsibility to file a claim with the local logistic company that shipped the package.

When placing an order with Kahani, you acknowledge and agree to the terms outlined in this shipping policy. By completing your purchase, you agree not to open any claims, chargebacks, or complaints related to shipping times, as these are clearly provided and disclosed prior to checkout.

Your understanding and cooperation with our shipping policy help us serve you better.

If you still have any questions, email our support team at thekahanijewelry@gmail.com and we will get back to you within 24-48 hours.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Orders that fail to arrive due to incorrect shipping addresses provided by the customer are also not eligible for refunds or returns.

Items that have been damaged, used, or altered after delivery are not eligible for refunds or return.

Requests based on buyer's remorse (e.g., you no longer want the item) are not eligible for refunds or return.

Custom made items are made to order so they are not eligible for refund/return (unless they arrive damaged or defective).

If you receive a defective or damaged product, please contact us immediately.

To start a return, you can contact us at thekahanijewelry@gmail.com.

Please note that returns will need to be sent to the address provided after contacting us.

If your return is accepted, we’ll send you a return shipping label if you qualify for a free return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that in most cases only orders that arrive damaged qualify for free returns.

You can always contact us for any return question at thekahanijewelry@gmail.com.

Our lifetime warranty only covers products that are defected or damaged. Normal wear and tear or scratches that we are not responsible for will not be covered under our lifetime warranty.

We reserve the right to deny refunds or returns if the item does not meet the eligibility criteria outlined above.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at thekahanijewelry@gmail.com.